Go To Know is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our educational travel services.
Information We Collect
Personal Information
We collect the following types of personal information:
Students and Participants:
- Full name and date of birth
- Contact information (address, phone, email)
- Passport and visa information
- Medical information and emergency contacts
- Dietary restrictions and special needs
- Academic institution information
School Representatives and Chaperones:
- Name and contact information
- Position/title at educational institution
- Emergency contact information
- Travel preferences and requirements
Parents/Guardians:
- Name and contact information
- Relationship to student
- Emergency contact information
- Payment and billing information
Technical Information
- Website usage data through cookies
- IP addresses and browser information
- Communication records (emails, phone calls)
How We Use Your Information
We use collected information for the following purposes:
Trip Planning and Management
- Organizing and coordinating educational travel experiences Making reservations for accommodations, transportation, and activities
- Communicating trip details and updates
- Managing group logistics and safety requirements
Safety and Emergency Purposes
- Maintaining emergency contact information
- Coordinating with medical facilities if needed
- Ensuring participant safety during travel
- Complying with international travel requirements
Administrative Purposes
- Processing payments and managing accounts
- Providing customer service and support
- Meeting legal and regulatory requirements
- Improving our services based on feedback
Information Sharing
With Service Providers
We may share necessary information with:
- Airlines, hotels, and transportation providers
- Tour guides and activity providers
- Travel insurance companies
- Payment processing services
- Medical facilities (emergency situations only)
With Educational Institutions
- Sharing trip reports and updates with schools
- Coordinating with school administrators
- Providing documentation for academic credit
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal proceedings
- Protect our rights and property
- Ensure participant safety
- Respond to government requests
Data Security
Protection Measures
- Secure servers with encryption technology
- Limited access to personal information
- Regular security audits and updates
- Staff training on privacy protection
- Secure payment processing systems
International Travel
When traveling internationally, participant information may be:
- Shared with immigration and customs authorities
- Stored temporarily in destination countries
- Subject to local privacy laws and regulations
Data Retention
Student Information
- Active trip information: Retained during trip planning and execution
- Medical information: Retained for duration of trip plus 2 years
- Academic records: Retained for 7 years for transcript purposes
- General contact information: Retained for 3 years for future trip marketing
Payment Information
- Credit card details: Not stored (processed through secure third-party systems)
- Billing records: Retained for 7 years for accounting purposes
Your Rights
Access and Correction
- Request copies of your personal information
- Correct inaccurate or outdated information
- Update contact preferences and communication settings
Data Deletion
- Request deletion of personal information (subject to legal requirements)
- Opt-out of marketing communications
- Request information about data sharing practices
Minors’ Privacy
Special Protections
As an educational travel company serving minors, we:
- Obtain parental consent for information collection
- Limit data collection to trip-essential information
- Provide additional security measures for minors’ data
- Comply with applicable children’s privacy laws
Parental Rights
Parents and guardians may:
- Review their child’s personal information
- Request corrections or updates
- Withdraw consent (subject to trip safety requirements)
- Receive copies of privacy notices
Cookies and Website Usage
Cookie Usage
Our website uses cookies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Remember your preferences and settings
Managing Cookies
You can control cookie settings through your browser preferences. Disabling cookies may limit website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.
International Data Transfers
Given the international nature of educational travel, personal information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for such transfers.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:
- Email notifications to registered users
- Website announcements
- Updated effective dates on policy documents
Contact Information
Privacy Questions
For questions about this Privacy Policy or our privacy practices:
- Email: info@go-toknow.com
- Phone:
- Cairo Office: 002020110041
- Dubai Office: 00971 50 456 2810
- Mail:
- Cairo Office: 132, 1stDistrict, Fifth Settlement- New Cairo, Post code: 11835 -Cairo, Egypt
- Dubai Office: Meydan Grandstand, 6th Floor – Meydan Road, Nad Al Sheba, P.O. Box 35195 – Dubai, U.A.E.
Data Protection Officer
For specific privacy rights requests or concerns:
- Email: Mohamed.yahia@go-toknow.com
- Response time: Within 15 days of receipt
Compliance
This Privacy Policy complies with applicable privacy laws including:
- General Data Protection Regulation (GDPR) for EU participants
- Children’s Online Privacy Protection Act (COPPA) for US participants
- Provincial privacy laws for Canadian participants
- Local privacy regulations in destination countries
Last Updated: 20th November 2024